Service is one of our strongest advantages, manifested by a keen focus on our clients' profitability when making all decisions. Our main objective is to provide our clients with maximum satisfaction.
Custom synthesis and OEM (rapid conversion from R&D to pilot-scale, then to large-scale production); pre-approval support so clients can appraise and authenticate our production and quality control facilities; careful evaluation of normal needs and special requests; free samples for evaluation.
Fast order processing with confirmations, proforma invoices and shipping details transmitted within a short time; regularly updated price lists for our main products; accurate delivery scheduling; full support for fast clearance including express releases; batch test data (particle size distribution, purity, elemental analysis, electron microscopy where applicable) shipped with every order.
Claims handled with expediency to ensure minimum inconvenience; quick relaying of market intelligence; value-added service and a unique customer experience; responsive feedback on client needs and suggestions; professional product development, sourcing and marketing capability.
Export-grade sealed and labelled packing suited to the product form (powders, dispersions, solutions); batch labelling with product name, batch number and quantity for full traceability; supervised container loading with loading photographs provided for every shipment; complete document set (invoice, packing list, COA, MSDS, transport documents).
